The advance notification process is currently offered to only Humana providers and procedures.

Medicare - Novitas: As of January 5, 2026, Cohere Health® manages select Medicare prior authorizations in partnership with Novitas, the Medicare Administrative Contractor for Texas.

Medical Mutual: We are pleased to announce that starting January 28, 2026, Cohere Health® is expanding its partnership with Medical Mutual plans.

Updates to Medicare - Novitas Frequently Asked Questions (FAQs)

Information on Medical Mutual (MMO) “Member not Found” message

Geisinger Health Plan (GHP) Expansion

Coming soon: Multifactor Authentication (MFA)

Important Workflow Announcement: Multi-factor Authentication

New Portal Feature: Requestor Contact Box

Updates to our turnaround time (TAT) details in the Learning Center

WISeR Exemption Program

Cohere User Training Webinars: New Dates

The Unique Tracking Number (UTN) from the affirmed authorization must be included when submitting a WISeR claim.

Duplicate Authorization Requests: What’s Changing? (Humana only)

Recent updates to “Editing Prior Authorizations” article: Avera

Updates to the Cohere portal dashboard search functionality.

Review Cohere admin responsibilities.

We are live with BlueCross BlueShield of Tennessee!

Read about Cohere's new Unified Search Function

Cohere is now live with BlueCross BlueShield South Carolina for prior authorization services.

Please include clinical attachments with your advanced imaging requests; missing clinical information can cause your request to pend for clinical review.

Join our Provider Office Hours

View our New features & Updates article, a one-stop shop for portal updates and new features.

Calls from Cohere will now be recognized on your caller ID as "Cohere Health" instead of the previous unknown toll-free number.

Cohere is preparing for a new CMS requirement to reduce the maximum turnaround times (TATs) for Medicare authorizations from 14 to 7 calendar days.

Learn more about Olivia, Cohere's portal chatbot, and her capabilities.

New p2p consultation appointment status for Humana submissions.

New portal feature: procedure code attributes.

Information about Medical Mutual therapy requests:

New portal enhancement: Procedure code attributes

GHP & Blue Cross Blue Shield of South Carolina - Concurrent Review

Oak Street Health Aetna Launch announcement

Reminders: when to expedite a request & where to find payer specific guidelines

Changes to adverse determination notifications

Improved CAQ experience when submitting Humana Therapy requests

Enhancement to interactive voice response system (IVR)

Important details for when expediting requests

Upcoming Update to Portal Submission Process for Humana submitters

Registration Link for January 2026 webinar

Information on authorization decisioning notifications

Do you need to update provider or facility information?

Overview of review criteria differences among payers

Find out step by step registration guide in both the Learning Center and on the Registration sign up page

Information on submitting echocardiogram requests

Starting 3/25/2024 users can submit their authorizations for Medical Mutual patients in the portal.

Verify your account information in the Cohere portal via the "my account" drop down. Just click on your name!

View the valvular heart disease review criteria for more details on requirements for invasive cardiovascular procedures.

If you're an admin, you can now send the activation emails from the Cohere portal!

You can now submit a variety of inpatient authorization requests for Geisinger members.

Check your authorization statuses on the Cohere website.

Details for if you submit epidural steroid injections for Humana members.

Meet Cohere's chatbot, Olivia! Receive 24/7 support for her on our provider page.

To improve the prior authorization process, we have made updates to out of network exceptions in the Cohere portal.

Review information on turnaround times for auth decisions.

HealthPartners authorizations beginning August 1

Details for diagnostic and arterial endovascular requests

Documentation checklists for brain positron emission tomography (PET) scans

Check out our newly updated FAQs

Humana only: avoid delays for you spinal cord stimulator and pain pump requests by reviewing the recently updated Humana guidelines.

View Dr. Young's tips and tricks about foot and ankle requests.

Do you submit for Diagnostic Plysomnogram (PSG) (95810) or Titration PSG (95811) tests? Details for which codes to submit when requesting these sleep study requests.

Do you submit requests for either total hip or total knee arthroplasties? Learn more about the appropriate level of care.

Cohere Health recently launched a referrals dashboard.

Always remember to include clinical documentation in your requests!

Updates to the patient search and patient summary functionalities within the Cohere portal.

Check out our new documentation checklist for PSMA PET scans.

Read about our newest portal enhancements:

Humana specific updates: CAQs for diagnostic imaging requets.