This article explains how to submit continuation requests for services like home health, therapy, and DME requests when updates are needed on an existing authorization*. It outlines two ways to initiate a continuation—either during a new request or from the patient summary—and notes that continuations are reviewed separately but share the same authorization number.

To view the full tip sheet for this feature, click here. To view a demo video of this feature, click here or view the video player at the end of this article.

For a quick overview of the differences in continuations among the payers you are submitting authorizations for, click here.

*Important Note: The details in this article exclude the following payer: Medical Mutual of Ohio

A continuation is a more efficient way to make updates to an approved or partially approved authorization request (such as adding units for a given procedure). All continuation requests will go through a separate review and once decisioned, will have the same authorization number as the initial request.

You are able to request a continuation in two ways:

Once a continuation is submitted you can view details for initial visits and continuations on the patient summary.

For providers who are contracted with more than one insurance payer, remembering the differences among payer requirements and guidelines can be complicated. Learn more about the differences among payers for the authorizations you submit.