Overview
This article includes frequently Asked Questions to help guide you through setting up a Cohere account.
Frequently Asked Questions
What is my username and password?
What is my username and password?
Your username is your email address and your password will be created when you set up your account. To access the portal and sign in please go to next.coherehealth.com and enter your username and password.
*The link in your initial activation email is for one-time use only, this link is deactivated after you complete your account set-up.*
How do I reset my password?
How do I reset my password?
Go to next.coherehealth.com and click 'Need help signing in?' from the login page.
Then a drop-down of options will appear. Select ‘Reset Password’. On the next screen, enter your email address and press ‘Reset via email’.
What is my username/ password?
Your username is your email address and your password will be created when you set up your account. To access the portal and sign in please go to next.coherehealth.com.
The link in your initial activation email is for one-time use only, this link is deactivated after you complete your account setup.
I've activated my account, but cannot log in. Any suggestions?
I've activated my account, but cannot log in. Any suggestions?
This usually happens when you attempt to access the Cohere portal through the link that is included in your original activation email. This link expires after your initial use.
Please try using Google Chrome and visit next.coherehealth.com. Also as a reminder, your username will be your full email address. If you need your password reset, follow the instructions on the login page at next.coherehealth.com.
When should I expect to receive an activation email after completing registration?
When should I expect to receive an activation email after completing registration?
Depending on the way in which you decide to verify your account, your activation email may arrive instantly, or it could take around one business day. We are processing new registration forms every day. The activation email will arrive soon! If you do not see the email to set up your account after one day, please first check your spam folder and then contact us.
What should I do if I am having issues accessing Cohere?
What should I do if I am having issues accessing Cohere?
If you are having trouble accessing the Cohere portal, you have come to the right spot. We always recommend your first step in troubleshooting be to try using Google Chrome as your web browser and visit next.coherehealth.com.
If you continue to have issues that prevent you from using the Cohere portal or effect your ability to submit authorizations, please feel free to contact us.
Do you sign in to the portal and immediately get redirected back to the sign-in page? Or does the page time out and cannot connect?
These issues may happen due to one of the following reasons:
When you attempt to access Cohere through the link that is included in your original activation email (this link expires after your initial use).
JavaScript may be blocked on your web browser.
Network or host-based firewall blocking traffic.
Security software (anti-virus, anti-malware, etc.) is blocking network traffic and/or web browser behavior.
System time settings are out of sync.
Steps to troubleshoot
Utilize Google Chrome to access the Cohere portal because you may experience issues when using other browsers such as Safari, Internet Explorer, Microsoft Edge, etc.
Verify that your web browser allows JavaScript. If there are restrictions on JavaScript, then you may experience issues with usability.
Open Chrome on your computer.
Click the More Options menu in the top right then Settings
Click Privacy and security.
Click Site settings.
Click JavaScript.
Select Sites can use Javascript.
Verify that firewall and/or security software such as anti-virus/anti-malware is not blocking traffic. If you are experiencing issues signing into the platform, it is possible that traffic is being blocked by a network/host firewall and/or security software such as anti-virus or anti-malware. You may need to verify the below with your IT administrators.
Ensure the following domains are whitelisted:
Verify that the system time is correct
Sometimes the system clock on your device may be out of sync with the actual time. This can cause a variety of issues connecting to certain websites.
Best practice to resolve this is to re-sync the time on your device by utilizing an NTP (Network Time Protocol) server such as time.google.com or time.windows.com. This will keep your systems time in sync with the actual time.
Changing the NTP settings on Windows devices
If you run into any errors changing the settings, you may need to contact your IT administrator.
Click on clock and select “Change date and time settings”.
Click on the “Internet Time” tab.
Check if it is set to “synchronize the time with time.windows.com”
If the option is selected, click on change settings to check the option “Synchronize with an Internet Time server”
Click on "OK".